Frequently Asked Questions
Find answers to common questions about our garage door services.
In most cases, we can fix track misalignment the same day you call. Our technicians carry common parts and tools on their trucks, allowing them to complete most track repairs within 1-2 hours. For complex cases requiring special parts, we'll provide a timeline during our initial assessment. Emergency track repairs are available 24/7 with our 30-minute response guarantee.
Track misalignment can occur from several causes: physical impact (like a car bump), loose mounting brackets, worn rollers, foundation settling, or general wear over time. Temperature fluctuations can also cause metal expansion and contraction. Regular maintenance helps prevent misalignment by catching early signs before they become major issues.
Yes! We offer flexible financing options for new garage door installations, including carriage-style doors. We partner with trusted lenders to provide low monthly payment plans with competitive interest rates. Many customers qualify for 0% APR for 12-18 months. Contact us for a free quote and to discuss financing options that fit your budget.
Our comprehensive maintenance program includes a 25-point inspection, lubrication of all moving parts, spring tension adjustment, track alignment check, opener force adjustment, safety sensor testing, weather seal inspection, and hardware tightening. Members also receive priority scheduling and 10% off all repairs.
Most standard garage door installations are completed in 4-6 hours. This includes removing the old door, installing the new door and opener, programming remotes, testing safety features, and cleaning up. Custom or complex installations may take longer. We'll provide a specific timeline during your free consultation.
Yes! All our technicians are IDA (International Door Association) Certified and undergo continuous training on the latest garage door technologies. Many have achieved Master Technician status. We're also fully licensed, bonded, and insured for your protection.
We provide a 2-year warranty on all labor and installation work. Parts warranties vary by manufacturer but typically range from 1-lifetime depending on the component. Our satisfaction guarantee means if you're not happy, we'll make it right.
Absolutely! We service commercial properties throughout the Charlotte metro area, including warehouses, retail locations, and industrial facilities. We work with all commercial door types and can provide maintenance contracts for businesses.